Have Questions?
FAQ
Customer service is a top priority at Action Car Rental. Below are our most frequently asked questions — can't find your answer? Contact us.
What type of ID and credentials do I need to rent a car?
A valid driver's license and a major credit or debit card are required to rent a car.
What are your age requirements for renting a vehicle?
The minimum age to rent a car is 21 on most vehicles, except for our 15-passenger vans, which require drivers to be 25 or older.
Do you accept international driver's licenses?
Yes, we accept international driver's licenses.
What payment methods do you accept?
We accept all major credit cards and debit cards.
Can I rent a car with a debit card?
Yes, you can rent a car using a cash deposit or a debit card.
Do you require a deposit on rental vehicles?
Yes, a security deposit of $200–$500 is required at the time of rental, depending on the type of vehicle rented.
Do you offer unlimited mileage?
We offer unlimited mileage to travelers deplaned at the local airport with a current boarding pass on most vehicles, except vans and cargo vans (300 free miles per day / 2,100 free miles per week) and full-size SUVs (300 free miles per day).
Can I add additional drivers?
Yes, you can add one additional driver for an additional charge.
How much is rental insurance, and what does it cover?
Collision Damage Waiver (CDW) is offered at $10.99–$15.99 per day depending on the vehicle rented, and limits your responsibility for collision damage to the rented vehicle. Renters Liability Insurance (RLI), at $12.99 per day, provides liability protection up to the state's minimum required coverage should bodily injury or property damage claims be made against you or authorized drivers.
How can I change or cancel my reservation?
To change or cancel your reservation, please call our rental location directly or contact us by email.
How do I get a copy of my receipt?
To obtain a copy of your receipt, please call our rental location directly or contact us by email.
What types of vehicles do you have available for rent?
We carry a wide selection of compact, mid-size, full-size, minivans, trucks and SUVs.
Are you located near the airport?
Yes, we are conveniently located near the McAllen airport terminal. Our shuttle time is approximately 10 minutes.
Can I pick up my rental at one location and drop off at another?
No, the vehicle must be dropped off at our location.
What if my flight gets delayed? How does it affect my rental?
We can arrange an after-hours pickup if your flight is delayed or arrives after closing time. Please call the rental location in advance for more information.
Can you deliver the vehicle to me?
We don't deliver vehicles, but we can pick you up if you're within our shuttle area, typically a 5-mile radius from our office.
Does my own auto insurance protect me in an accident?
Coverage varies by policy, so we recommend contacting your insurance agent to confirm whether \u2014 and to what extent \u2014 you're covered when renting a vehicle.
Do you have any additional equipment rentals, like GPS or child seats?
No, we do not currently offer additional equipment rentals.
Are there any special terms and conditions related to my rental?
Yes. Please call any of our locations in advance to obtain the full terms and conditions of your rental.
What do I do if I get into an accident?
Call the rental location immediately. Be sure to collect (and photograph) driver's license, insurance policy, phone number, and mailing address from all parties involved, and take photos of the scene and all vehicles.
